Refund Policy – La Petite Mèche Inc.
At La Petite Mèche Inc., we are committed to providing our customers with a quality shopping experience. Please review our policy regarding returns, exchanges, and order cancellations.
1. Final Sales
All sales are final. Once your package has been shipped, we do not offer returns or exchanges. We encourage you to carefully review your order before completing your purchase.
2. Order Modifications or Cancellations
If you wish to modify or cancel an order before shipment, you must contact us at the following email address: lapetitemecheco@gmail.com, and only if you have not yet received the shipping notification. We will do our best to accommodate your request, but this depends on the status of your order.
3. Damaged or Broken Candles
If you receive a damaged or broken candle upon delivery, please send us a photo of the damaged item to lapetitemecheco@gmail.com. We will take care of the situation to ensure you can fully enjoy your experience with La Petite Mèche Inc. A suitable solution will be found, either a replacement or a refund, depending on the circumstances.
Contact us
If you have any questions or concerns about your order, please feel free to contact us by email at lapetitemecheco@gmail.com. We are here to help and ensure your experience with La Petite Mèche Inc. is as pleasant as possible.
Thank you for your trust!
